My Email to the wonderful Novotel, St Pancras
Dear Novotel,
I would like to register my considered complaint regarding the behaviour of you duty manager at the Novotel, St Pancras on Nov 30th who, rather than talking to me about a problem I could have helped with, called the police.
I do not blame her or any of her staff on the night.
I blame the management structure and training system of your company which resulted in giving this manager a position with which she was not able to cope. This resulted in people who had popped outside for a cigarette being refused re-entry to finish their recently purchased drinks or picking up their coats and belongings.
Disgraceful...
A university professor, one of London's leading actors and international celebrities such as Uri Gellar not allowed back into your hotel...
Unbelievable!
What do you think?
"JJ"
Editor, Opus Magazine.
I would like to register my considered complaint regarding the behaviour of you duty manager at the Novotel, St Pancras on Nov 30th who, rather than talking to me about a problem I could have helped with, called the police.
I do not blame her or any of her staff on the night.
I blame the management structure and training system of your company which resulted in giving this manager a position with which she was not able to cope. This resulted in people who had popped outside for a cigarette being refused re-entry to finish their recently purchased drinks or picking up their coats and belongings.
Disgraceful...
A university professor, one of London's leading actors and international celebrities such as Uri Gellar not allowed back into your hotel...
Unbelievable!
What do you think?
"JJ"
Editor, Opus Magazine.
posted by JJ at 5:00 PM
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